Effective Date: April 26, 2025
At KinkyPuzzles.com, we are committed to delivering your products quickly, safely, and discreetly. Please review our shipping policies below before placing your order.
1. Processing Time
Orders are typically processed and shipped within 1–2 business days (Monday – Friday), excluding holidays.
You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Methods & Costs
We offer the following shipping options at checkout:
- 📦 Standard Shipping (3–7 Business Days): Flat rate of $9.99 for all orders under $150.
- 🚀 Get It Fast (2–3 Business Days): Express shipping available for $19.99.
- 🎁 FREE Shipping on orders over $150 (before taxes and discounts).
Shipping costs are calculated automatically during checkout based on your order total and selected delivery method.
3. Discreet Packaging
All orders are shipped in plain, unmarked packaging for your privacy.
There is no mention of “KinkyPuzzles” or the nature of the items inside.
4. Shipping Locations
At this time, we only ship to addresses within the United States.
We do not offer international shipping yet.
5. Delivery Issues
Once an order leaves our warehouse, we are not responsible for lost, stolen, or delayed packages.
If you experience a shipping issue, please contact the carrier directly using the tracking information provided.
6. Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout.
KinkyPuzzles.com is not responsible for packages shipped to incorrect or outdated addresses provided by the customer.
7. Order Changes or Cancellations
Orders cannot be modified or canceled once they are processed.
Please double-check your order before completing checkout.
Questions about Shipping?
Contact our team at [email protected].
We typically respond within 24–48 hours (business days only).