Effective Date: April 26, 2025
At KinkyPuzzles.com, your satisfaction is important to us. However, due to the nature of the products we sell, we must enforce a strict refund and return policy to ensure the health, safety, and privacy of all our customers.
1. All Sales Are Final Once Opened
Due to the personal nature of our products, we cannot accept returns or issue refunds for any opened or used items — no exceptions.
This policy protects the health and hygiene of all customers.
2. Return Eligibility (Sealed Items Only)
Unopened, unused items in their original, sealed packaging may be eligible for a return or exchange within 14 days of delivery.
To qualify:
- The product must be unused and in its original, unopened packaging.
- You must provide proof of purchase (order number or receipt).
3. Defective or Incorrect Items
If you receive a defective product or the wrong item, contact us within 14 days of delivery.
We will either:
- Replace the item, or
- Offer a full refund (including shipping) if a replacement is unavailable.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.
5. How to Request a Return
To request a return or report an issue:
- Email us at [email protected]
- Include your order number, the reason for return, and any photos (if applicable).
Our team will review your request and guide you through the next steps.
6. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
7. Non-Returnable Items
The following items cannot be returned under any circumstance:
- Opened or used products
- Clearance or sale items
- Items marked “Final Sale”
- Gift cards
By purchasing from KinkyPuzzles.com, you agree to this Refund Policy.