📦 When will my order ship?
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).
You’ll receive a tracking number by email as soon as your package is on the way!
🚚 How much does shipping cost?
- $9.99 flat rate for orders under $150
- $19.99 if you want Get It Fast (2–3 day) express shipping
- FREE shipping on all orders over $150 (before tax/discounts)
🛍️ Is your packaging discreet?
Absolutely.
Every order ships in plain, unmarked packaging.
There’s no mention of “KinkyPuzzles” or what’s inside.
Your secret is safe with us. 🕵️♂️
📜 Can I return or exchange a product?
Because of health and safety regulations, we cannot accept returns on opened or used products.
If your item is defective or incorrect, contact us within 14 days and we’ll take care of you.
See our full Refund Policy.
❌ Can I cancel or change my order after placing it?
We move fast!
Once an order is processed, we can’t cancel or change it.
Please double-check your order before checkout. 🙏
🌎 Do you ship internationally?
At this time, we only ship within the United States.
🧴 Are all products new and unopened?
YES — every item we sell is brand new, factory sealed, and never touched.
Your safety and satisfaction are our top priorities.
📬 I have another question not listed here…
No problem!
Email us at [email protected] and we’ll help you out.